The Case of the Curious Clicks
Website analytics becomes detective work when we follow the clues from audience to arrival to action.

Using web analytics to understand journeys, friction and opportunities for improvement.
Website analytics becomes detective work when we follow the clues from audience to arrival to action.
Analytics earns its place when it changes a decision: what to write, what to improve and which action to measure.
A website can show us what shoppers do. Understanding the emotional reason for a purchase takes another question.